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Live updates: Hong Kong flights resume after protests - CNN

Britt Carroll during her trip to Hong Kong.
Britt Carroll during her trip to Hong Kong. Provided

Britt Carroll, a 29-year-old New Zealander who lives in Australia, was set to fly to Melbourne with Qantas airlines at 10.30 p.m. local time on Monday, after a holiday in Hong Kong.

Around midday, she saw reports of a protests at the airport. Qantas sent her a message saying there might be disruption at the hub, but her flight remained scheduled on time.

As scores of flights were canceled and thousands of passengers descended on the airport, she heard nothing more from the airline. Then 90 minutes before departure, the flight was canceled. "The airline was pretty terrible at communicating with passengers," she says.

Carroll, who hadn't yet left for the airport, was left to organize her own hotel for Monday and Tuesday in Hong Kong. Qantas has said it will reimburse her for food and accommodation for those nights.

Despite the inconvenience, Carroll isn't upset with the protesters.

"I have no ill-will towards the protesters. I haven't felt unsafe in Hong Kong," she says.

"My frustration -- and that of other travelers I've spoken with -- lies with the airlines, airport and government ... it's frustrating that authorities were not better prepared."

Her flight is now scheduled for Wednesday evening.

Carroll says whether she would return to Hong Kong depends on how the government handles the political situation. "If China and the Hong Kong government pursue further legislative changes that impact on the Hong Kong people, I'm not sure I would feel safe," she says.

CNN has reached out to Qantas for comment.

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